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Frequently Asked Questions
What services does MetroCare, LLC offer?
MetroCare, LLC provides Adult Foster Care and Group Adult Foster Care services to MassHealth recipients, focusing on at-home care and support.
What areas do you serve?
We serve the entire state of Massachusetts
How do I start the service enrollment process?
How can I determine if I or my loved one is eligible for your services?
To be eligible for our MassHealth programs, one must meet the following criteria:
Our Adult Foster Care Programs
The AFC and GAFC Programs are available to clients who have MassHealth, are over the age of 16, have a chronic illness or disability, who need assistance with daily activities, and are unable to live alone safely.
Who can be an MetroCare caregiver?
- Caregiver and the individual being cared for must live together
- Caregiver must be 18 years of age or older
- Caregiver must have the ability and time to provide necessary care
- Caregiver can be a member or non-family member of the person they are caring for
- Caregiver cannot be a spouse or related legal guardian
Is any family member eligible to be a caregiver?
Currently spouses and related legal guardians are not allowed to be paid caregivers.
How long does it typically take to start services?
Services can begin immediately upon Masshealth approval, which includes documentation from the client’s physician and initial screening
How are clients and caregivers matched up?
Our caregivers are chosen to meet clients’ cultural and linguistical needs. Perhaps usually from similar backgrounds which allows us to serve our diverse population. Other factors taken into consideration when matching clients and caregivers include personalities, physical needs, smoking, pets, stairs, location and more.
What is your screening process for caregivers?
Caregivers are screened according to Massachusetts regulations to ensure that they can provide care in a safe manner.
What insurance is accepted?
- MassHealth Standard
- MassHealth Commonhealth
- Commonwealth Care Alliance
- United HealthCare
- Element Care
- Tufts
- Fallon
- Senior Whole Health
- Wellsense
(Please call our office for further information on insurance related questions.)
How can MetroCare help a caregiver?
n addition to compensating a caregiver for their work, our team of seasoned nurses and care managers will work with you to create and maintain individualized care plans and conduct regular visits to clients’ homes. Our trained staff is available 24/7 to problem-solve and offer assistance. We also aid in identifying resources for clients including programs and services that help them remain safe, healthy and a part of the community.
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